Just on the topic of standards, I need to mention one asI think it's amazing, as it is able to summarise and effectively deal with the problems of most organisations. I've heard people say that "Our problems are different. We are in a very challenging situation at the moment. This is a very tough implementation."
Believe it or not, there is an idiots guide out of any situation. Check out these links to find out more. Everything is defined and desired outcomes very beautifully illustrated.
The concepts are easy and you do not need to rely too much the experts ;)
http://www.itsmf.com/index.asp
http://www.itilcommunity.com/index.php
I think this to be an example of developing a culture of technology and not culture vs. technology.
Long live the Queen?
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Hi there,
There is a ton of FREE ITIL material (white papers, articles, free guides, tips for passing exams) over at the world's largest ITIL Blog...
www.dritil.com
You are more than welcome to come over and have a browse around.
All the best!
Dr. ITiL.
www.dritil.com
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